Troubleshooting
How do I purchase a ticket?
Please click here to book your ticket via the TicketCo website.
Where is my booking confirmation/link?
Your booking confirmation was sent to you via email and SMS at the time of purchase. If you can’t find your confirmation, please check your spam folder and text messages. You can also request for this to be resent on the TicketCo website by clicking ‘FIND YOUR PURCHASED TICKETS’ and entering your email address in this link: https://ticketco.events/uk/en
Where is the link/how do I watch the stream?
To open the stream please click the link in your SMS or click on the PLAY button in your confirmation email from TicketCo. The email and SMS were sent at the time of purchase. You can also enter your code direct into your TV app and in this link: https://ticketco.events/stream. When you enter your code make sure there are no spaces or capital letters.
I am watching via the TicketCo App on my TV – where do I find my code?
Your code is in your confirmation email under ‘THIS IS YOUR REFERENCE CODE FOR THE PURCHASE’ and in your SMS where it says ‘Your Ticket info: ref#’
What devices can I watch on?
You can watch in a browser on any laptop, mobile or tablet device – as well as with Chromecast, Apple TV, Amazon Fire Stick, AirPlay and Android TV, full info is here: https://start.ticketco.events/uk/ticketco-ppv/
The show won’t load on my Amazon Fire Stick
If the TicketCo app is not currently working for you, we suggest you use the Silk browser on the Fire Stick to watch. Open the browser, then head to https://ticketco.events/stream to watch.
Make sure you have your reference number to hand, which is in your confirmation email/SMS. When you enter your code make sure there are no spaces or capital letters.
The stream won’t load on my Chromecast
You’ll need to use the Chrome browser in order to cast. Copy the link from your email, open it in the Chrome app on your mobile or laptop, sand then cast it to your television. When you enter your code make sure there are no spaces or capital letters.
I’ve logged in but the picture seems frozen
You need to hit the little play icon.
The stream isn’t loading
Try refreshing the page then clicking the PLAY button. Please ensure you are only watching on ONE device, the link will not work on multiple devices
Alternatively, try logging in via https://ticketco.events/stream - with your reference code. If this doesn’t work see if you can login via another browser or device.
The sound isn’t working
Please turn your sound off and on again, then refresh. If this doesn’t work try loading it on another browser or device. If connecting to a TV via HDMI, make sure your sound output is set to the TV in your system preferences on your device.
The quality of the stream is poor
This most likely indicates that your player has reduced quality due to poor network connection. Try changing the resolution to standard (SD) on your player, in the bottom right-hand corner of the screen. If you are still experiencing issues, try changing the browser and disconnecting other devices from the network.
I’m being kicked out of the stream
Check that your link isn’t open in multiple browsers. Your streaming link and reference code is unique and can only be used by one device at a time – so make sure that you’re only accessing it in the window you’re watching from.
What platform do you use to stream?
We use the TicketCo streaming platform. You only need to download Zoom if you have a participation pass.
I have a participation pass – where’s my link?
If you have purchased a participation pass you will be sent a separate Zoom link via email on the day of the event. Please ensure you have downloaded Zoom on your device before the show.
What time does the show start?
The start time of the show will be on your email booking confirmation/SMS, please open the stream in advance to ensure everything is working properly at your end. You can check show times here.
Can I purchase a ticket for someone else?
Yes, you can purchase a ticket and forward the email to the recipient. Please be aware that each booking link will only work on ONE device.
What is the age recommendation?
The age recommendation of 11+ is a guide – and we have had Mischief Makers of all ages watching along!
How do I send in my suggestions for the show?
You can send in your suggestions via our social media platforms. Before every show, we’ll ask you to start sending them in! Follow us on Twitter, Instagram and Facebook.
Can I buy a participation pass?
All of the participation passes are now sold out.
Can I watch the stream later?
Our streams are only available to watch there and then and are not available on demand.