CHRISTMAS CAROL GOES WRONGAccess Performances

There is a lift available from the Terrace to the Stalls, level with row F, please ask a member of staff to escort you. There is 1 shallow, wide step per row in the stalls.

There is step-free access from the Circle Foyer to the back row of the Circle (Row HH). here is an access lifting platform from the Circle Foyer to the Terrace. There are 4 deep steps per row in the circle (excluding row HH).

There are a limited number of wheelchair spaces available in the main auditorium, both in the stalls and circle sections. There are also wheelchair spaces available in the Studio space.

There is a wheelchair space on the end of row F seat 36 in the Stalls suitable for smaller wheelchairs, with a companion seat alongside.

The aisle seats on the end of rows E seat 33 and G seat 40 are suitable for patrons transferring from a wheelchair or requiring easy access.

Wheelchair spaces are available in seats HH 1-5 & HH seat 15 in the circle. companion may be seated in the row in front so as not to restrict the number of spaces available to others but may be admitted for free.

There is wheelchair access to our Studio space via the park, please see the below map for reference. Please ask a member of staff to escort you as the route can be steep in places.

There is step free access available to all auditorium seats in the stalls.

The circle level can be reached via a lift in the main foyer, but circle level seats require guests to use stairs inside the auditorium.

The theatre has six accessible & gender neutral single occupancy toilet facilities spread across all 3 floors of the building. Shared gender neutral toilet facilities are located in Prelude restaurant.

Wolverhampton Grand Theatre has flat access from the street via two of its five main doors. Once inside, there is lift access to all public levels, and an array of facilities to support your visit. If you require any assistance, please ask a member of our Front of House team, they’re always happy to help.

Drop off and collection before and after your visit is possible at the main entrance. You are more than welcome to wait inside while your transport arrives or family return, there is a pull in bay located in front of the theatre to the right of the main entrance and just outside the main doors there is also a drop curb.

Accessible parking is available for Blue Badge holders. Accessible spaces are also located at many of the main car parks and streets close to the theatre. Find out more on the Wolverhampton Council’s website. 

Accessible toilets are located close to each of our seating levels and can all be accessed via the lift. There are two accessible toilets located on the basement level, one in the Stalls (Ground Floor) foyer area, one on the Dress Circle (First Floor), and one on the Grand Circle lower level (Second Floor).

Please note, there are no facilities located on the Grand Circle upper level (Third Floor). Patrons seated here are advised to use facilities on the Grand Circle lower level (Second Floor), which can be accessed via the lift.

During your visit, members of the Front of House team will be happy to direct you to the nearest accessible facility

There is no lift in the Opera House and from foyer to stalls there are 28 steps in total. There are a minimum of 78 steps up to the gallery, which is very high and steep with uneven steps. Our venue box office is located inside the Opera House foyer.

There are 2 spaces with companion seats, these are Circle B1 & C1, Circle B4 & B5. The spaces are accessible from street level. The seats at The Opera House are 16 – 17 inches wide on average.

Beecham Bar at The Opera House is on street level and fully accessible or ask for assistance At Seat Service when you arrive. Please note, the Ambassador Lounge is only accessed via steps

Access toilets are located on street level between Beecham Bar and Circle auditorium at the Opera House. There is an emergency pull cord in the accessible toilets should you need assistance from a member of staff.

Level access is currently only available at Stalls level only. All other levels are accessed via stairs. Please note that The Kings Theatre has no lift facilities at this time.

If you believe you will require additional support to enhance your experience during the show, please make a note when booking so staff can be prepared to help in the best way possible.

An accessible bar and toilet are located at the rear of the Stalls, close to where the designated wheelchair spaces are located.

There is lift access to the auditorium from the foyer (excluding Upper Balcony), and a wheelchair access lift to the foyer from Box Office (42″ W x 66″ D).

Some areas of the auditorium have steep stairs and may not be suitable for people with limited mobility (inc. Balcony and Upper Balcony).

Speak to Box Office before purchasing a ticket if you have concerns.

Wheelchair accessible toilets at Stalls level near the lift that include one ambulatory toilet with handrails

The Grand Opera House does not have a lift. Access to the Foyer Bar, Dress Circle and Grand Circle is via stairs only. For the number of steps on each level, please see the seat plan prior to selecting seats.

There are 10 wheelchair spaces available in Stalls at the end of rows G, H, M, N and R, some of which are transfer to seat only. All wheelchair positions must be requested at the time of booking including any additional companion seat/s. If you intend to visit with a motorised mobility wheelchair/scooter, please call our access team prior to booking to check best location. Step free access to the Stalls is available via our access entrance on King Street, please note that our access entrance is on a hill leading down towards the river and the road is cobbled with a slope.

On arrival at the access entrance please ring the bell to the right-hand side of the door and a member of staff will be sent to assist you.

There is a left-hand transfer accessible toilet at the rear of the Stalls behind seat R18. This is a step free, accessible, private unisex facility located next to the street-level access entrance door and also includes baby change facilities.

The Garden Room and Foyer Bar on the ground floor, and both Circle Bars all have low level counters and accessible levels for transactions, or you can ask us for At Seat Service when you arrive.

Stalls Row E, Circle Row A and Upper Circle Row A are all step-free, level-access rows, as well as both our Circle boxes. A detailed guide of the number of steps to seats in our auditorium is available on request. Please contact our Stage Door if you would like further information.

There are six wheelchair spaces available in the Stalls and four spaces in the Upper Circle which are also suitable for transferring. Both our Circle boxes are suitable for wheelchair access. Our auditorium seats are approximately 50cm wide with non-moving armrests. All seats in our Boxes are free-standing.

Wheelchair spaces in person at the Box Office or by phone only. This is because different spaces are suitable for different types of wheelchair and we want to ensure audience members have the correct area for their needs. The Box Office team will discuss your requirements with you and seat you in the most appropriate area (subject to availability). Wheelchair positions, seats on row V of the Stalls, Boxes and some discounts (including hynt scheme discounts) are not available to book online. You will need to call the Box Office directly to book these seats and discounts.

There is a lift to all levels which is accessed via the auditorium. A staff member will escort you on request (although please check before booking if you have access needs as there are still steps to most seats when you exit the lift).

There are two accessible toilets situated at the far end of the stalls bar.

The Alexandra Theatre does not have a lift. The Dress Circle, Upper Grand Circle and Ambassador Lounge are only accessible by stairs. All stairwells have handrails.

The Stalls is a step free level and offers a level access via the Access Entrance on Station Street. Access to Stalls is available via the easy access entrance on Station Street, next to Stage Door. There is an intercom and a member of staff will meet you there. Please note, this entrance opens around 30 minutes before the performance.

We have 8 wheelchair positions, and all the aisle seats in the Stalls can be used if you wish to transfer to a theatre seat. The average width of the auditorium seats are Stalls (17inches), Dress Circle (17 inches) and Upper Grand Circle (18.1inches). For more information, please contact the Access Champion.

There are accessible toilet facilities on the ground floor of Stalls. These are separate, fully accessible, private, unisex facilities located approximately 3m level access from the Accessible Entrance on Station Street. There are baby change facilities within this entrance. For more detailed information on these facilities please Contact Us.

The Main Entrance into the theatre is located on Grey Street. The accessible level entrance door is Door 1 (nearest the junction onto Market Street). Door 1 is automatic and operated by a push pad located to the right of the door. The door will be held in a continuous open position 30 minutes prior to a show starting and as the audience leave at the end of a performance. Please be aware that entrance doors 2-5 are stepped up with the greatest gradient being at door 5.

There is a lift in the main foyer that services all levels of the theatre. For customers who require level access to their seats please be advised about choosing seats in the stalls or the rear boxes of the Grand Circle and Upper Circle. Priority for the lift is for disabled people and those with reduced mobility, however please be aware that there is only have one lift servicing the venue, you may be required to queue during peak pre and post-performance times.

There are four accessible toilets within the theatre which are fitted with shelves and hooks. View the dimensions.

Level 1 (Stalls Left)

Level 1 (Stalls Right)

Level 3 (Grand Circle)

Level 5 (Upper Circle & Amphitheatre)

For further information you can read our Visual Story to learn more about the theatre before your visit.

• Step-free access to Stalls seating
• A public lift to all floors
• Low counter at the main Box Office on Peas Hill

• 3 accessible toilets (Ground Floor, Level 3 and Level 5)
• 6 Wheelchair spaces in the Stalls